papermoon.lady
Community Member

on ‎15-11-2022 10:55 AM

I agree with Jelly.

First though ask them if they saw/read/understood the screenshot of the message AusPost sent you.

 

0 Helpful

domino-710
Community Member
In response to papermoon.lady

on ‎15-11-2022 11:04 AM

Whether they - saw - read - understood - is not the issue - being asked to lie on a legal document is.

0 Helpful

papermoon.lady
Community Member
In response to domino-710

on ‎15-11-2022 11:11 AM

Yes, but they handle cases very sloppily sometimes (sometimes? well...). Maybe they didn't even look at the screenshot or just quickly read it was an envelope, and if they don't even realize what happened they didn't really ask the OP to lie.

 

0 Helpful

domino-710
Community Member
In response to papermoon.lady

on ‎15-11-2022 11:17 AM

It really is in their interest - not to be sloppy.

 

Quote ' I understand you claimed you received an envelope instead of the graphics card '.

 

What envelope??????????????

 

What graphics card??????????????

 

Followed by a Stat Dec saying ........................received an empty box or whatever.

 

The OP has stated a parcel was shown delivered - but not to her address - nothing has been received at her address.

 

They've understood nothing.

papermoon.lady
Community Member

on ‎15-11-2022 11:19 AM

Yes, that's the issue. They haven't read properly and haven't understood properly, trying to close the case ASAP.

0 Helpful

mollysa2016
Community Member
In response to papermoon.lady

on ‎15-11-2022 01:30 PM

They haven't even correctly spelled my name for half of the emails

0 Helpful

domino-710
Community Member
In response to mollysa2016

on ‎15-11-2022 02:20 PM

I'd be tempted to email them thanking them for their concern - and that - I was adding the Stat Dec to the Police Report. 

mollysa2016
Community Member

on ‎16-11-2022 11:05 AM

eBay has now closed my case, because they were notified of the successful bank chargeback. Guess I have to wait about 1 more month to see if this will finally be over.

0 Helpful

mollysa2016
Community Member

on ‎01-12-2022 04:51 PM

Small update:

 

Still fighting with the bank, eBay has provided magical evidence, that I cannot see yet.

 

See attached what the seller has wrote about me and other buyers, I am absolutely disgusted.Disgusting.png

0 Helpful

papermoon.lady
Community Member

on ‎01-12-2022 05:00 PM

That is horrible. You can contact eBay via live chat to have it removed, as foul language is not allowed in fb, and the seller will most probably also be suspended.