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on 02-04-2023 06:08 PM
No worries, mate. Haha 😆
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on 02-04-2023 07:09 PM
It's business days so the clock won't start until Monday and while help says you can ask them to step in after 3 days, last time I had an INR it was 4 or 5 days before I could ask ebay to step in, so unfortunately you have been caught by Easter, assuming its an Aussie seller. China has quinming( Spring festival - not sure of spelling) on now, which goes for 3 days .
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on 03-04-2023 12:11 AM
As others have said, it's business days and we have a long weekend coming up. Keep checking the dispute each day until the option appears to ask ebay to step in. As soon as it does, smash that button. Someone with 2 feedback shouldn't be allowed to list items with such a high price. In fact, new sellers are usually quite restricted in what they can list. I wonder if his other buyer has realised they have probably been scammed too?
I don't know if it's still the case, but during the peak of Covid, ebay extended the time before you could ask them to step in because of worldwide and national postage delays. Hopefully someone can clarify if that is still the case.
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on 04-04-2023 06:03 AM
Thank you for your information. I have just talked to eBay. They said that there might be some glitch in the system that gave the seller 10 days of "Seller Make It Right" period instead of 3, but they cannot fix that on the system. However, I am told that I can get it touch with them through eBay live chat or phone call on the 4th day to escalate the case and get them to step in.
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on 04-04-2023 06:16 AM
I think the seller usually has 3 business days to respond, not just 3 days, so basically they have only added 2 days (the 6th and the 11th)
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on 04-04-2023 12:57 PM
Yea, so basically 3-5 business days.
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on 06-04-2023 07:09 PM
A little update guys, I just asked eBay if they can step in today on 6th of April and they indeed did. So, they are reviewing the case and the status has been updated to "Pending" now. Hopefully, it will be over soon.
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on 06-04-2023 11:28 PM
That is good news! Please keep us updated. I for one am very interested in how this goes for you.
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on 11-04-2023 06:47 AM
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on 11-04-2023 09:10 PM
@jerrycatf0707 wrote:Great news guys!!! eBay has sent me a full refund today.
That really is terrific news! I'm so happy for you. What an awesome outcome. Well done! Such a relief for you.