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@Anonymous wrote:

Hi all i seem to be getting is targeted by the members. by law if a product is recalled due to an electrical fault catches fire or can cause a person to be shocked. it comes back to the seller and the sellers supplier and it also falls back on eBay to make sure customers of eBay are contacted if an item has been sold through eBay. It is the same if you supplied an item to Coles and it was recalled for what ever reason you take it back to Coles and they in turn send the item back to the supplier.

All I am doing is asking a question so there is no need to be in an attacking mode.

sorry I asked.

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No one here is trying to target you, but more trying to establish what happened. 

In your original message, you said, " I received a message from eBay ".

So we didn't know exactly how you received that message-via email, ebay messages, phone message etc

Okay, now you have clarified it was actually in your ebay messages.

You can contact ebay help but you won't be able to phone them. In business hours, you can get ebay chat, which is where you type back & forth.

Click on where it says ebay help in blue at the top of the page. It should open a new tab for customer service.

Scroll down tto the very bottom. All the top parts will be links to information pages because basically, ebay doesn't want to chat to you if they can help it, but they will as a last resort.

You may have to choose  a category. I am trying it out and clicked return an item for a refund.

A new page loads and on the left is an option to 'Chat with our automated assistant'.

Start that up. You'll have to persist. It will say that it will help you with your issue or connect you with an agent. This is what you want. So type in your question and if it asks you if it has solved it you have to keep saying no till a real person comes online. It may take a little while.

I personally don't know that this will get you the answers you are after. You need to find out what the issue is with the item & who you are supposed to return it to, since the seller is not co-operating.

You are right in that Australian stores such as Coles will sometimes issue a recall of products they have sold but the consumer laws for ebay purchases are a lot more murky.

Quite a few sellers on ebay are not registered businesses, quite a few sellers are located overseas.

Personally, if I received a message from ebay about a product that I had bought long ago, I'd be shocked. I was puzzled by the whole thing but after reading countess's summary, I suspect she may have pinpointed the reason. If ebay genuinely did send that message, then there is something seriously wrong with the product, it is highly dangerous, don't use it.

The only reason ebay would get involved is to cover their own backsides.

Good luck getting through and please let us know how you get on.