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30-11-2024 06:03 PM - edited 30-11-2024 06:05 PM
Correction to my last post, the seller's sold 18K items so not inexperienced.
Therefore while the skirts were listed as 2 for sale ( unusual for used designer label items but...), IMO it would be very unlikely (but not improbable) for the other two Designer Label identical used items to have more than one available.
As the OP's dealt with the seller at least 15 times before and been very happy with the transactions , I imagine she'd know how long postage can take.
And if the OP's been very happy with the seller in the past, why would the OP use a different ID to buy identical , very expensive used items ....6 items, 3 the same ?
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on 30-11-2024 06:43 PM
Thank you for your reply.
Finally, someone can understand what I am talking about here. Maybe I have made it too complicated.
My bad.
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on 30-11-2024 06:48 PM
Because I had bought from them before, there was no problem, so I made more purchases during the promotion. Orders were placed around the same time, and most of them were delivered without a problem. This particular order was never sent out.
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30-11-2024 07:09 PM - edited 30-11-2024 07:13 PM
I'm not being rude but why would you use a different ID to purchase identical items ?
"Orders were placed around the same time"
??
The seller may have made a mistake in relisting so did you ask the seller if they had more than one identical item for sale?
You're experienced so I'm sure you'll agree, it would be very unusual for identical Designer Label used items to be available in quantity so that's the first question I'd have asked the seller.
As I mentioned before, wires crossed and confusion for everyone involved.
However, I personally don't think the seller is trying to scam you in any way.
Hopefully if people make the effort, COMMUNICATION between all parties, you, the seller and eBay may help to resolve everything.
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on 01-12-2024 06:58 AM
I am not sure exactly what jnk bought, but I do agree there has been enormous confusion along the line here and I'd guess it might be because although the items were bought from 2 different accounts, the name & address is the same. That really should not have made any difference though, not if the seller actually had 2 of each item.
I didn't realise they were identical used items & that is very unusual.
I don't believe the seller is a scammer in the sense of not sending items that are sold, but all the same, I'd be wary of this seller as the feedback suggests that some of these designer label products might not be the real deal and that the seller isn't quick to communicate or fix problems.
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on 01-12-2024 01:15 PM
*Update from eBay
So far, eBay has refunded me 1 item from the order, and there are 2 more items to go (as I can see they are on hold now but don't know why). I do feel straight that this is a single order (with 3 items), and the seller did the same to each of the items (by providing false tracking numbers to each item). So, why was 1 item refunded and the other 2 items still on hold?
*The following is to answer the questions asked by the community members.
First of all, I appreciate all your comments, and they really helped by giving me ideas on how to resolve this issue with eBay but not the seller because they are not responding to my messages.
I don't really like to leave negative feedback to sellers because I run a business too, and I do understand their difficulties. A single negative feedback may have a huge impact on their business. As long as my order can be delivered and the product does what it does and fits the purpose I ordered it, I'll give positive feedback. Things such as a damaged package or dirt on the package don't concern me.
It is not like I haven't tried to contact the seller about the issue.
The problem is that even though I sent plenty of messages and screenshots to proof that I had not received my order, the seller ignored my messages and continuously provided false tracking numbers to eBay (the seller's action makes me feel that they don't want to resolve the issue by providing false tracking to stall the time and distress me).
I have ordered from this seller a few times, and they use DHL. All my past orders were delivered within 2 weeks, so I questioned why the seller had not updated the shipping information after 7 days of placing my order. In addition, I have used the tools on eBay and contacted their customer service numerous times about the issue. I told them that the tracking numbers provided by the seller were incorrect, as the numbers were irrelevant to my order.
Items were ordered from two different accounts, which means different email addresses, phone numbers, and names. Even the address was written differently to avoid confusion, and items were ordered identically because I have a sister who wants the same things.
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on 01-12-2024 04:42 PM
It does look like at least one item was cancelled, maybe all three were meant/presumed to be cancelled.
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on 01-12-2024 04:49 PM
As the OP's dealt with the seller at least 15 times before and been very happy with the transactions , I imagine she'd know how long postage can take.
=====================================================================
Yet apparently complaining and contacting ebay CS daily, well within the latest EDD.
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on 01-12-2024 05:48 PM
"I have ordered from this seller a few times"
You've left the seller 18 feedback in the last month so more than a few times.
3 negs, one cancellation not related to the three items in question and 14 very positive comments.
Correct me if I'm wong, but quite a few $$$ thousands worth.
"Items were ordered from two different accounts, which means different email addresses, phone numbers, and names. Even the address was written differently to avoid confusion"
Why ?
Why did you use different details and ID to disguise the fact that it was you, the same buyer who had happily purchased many items previously ?
As the address was the same, I'm sure the seller was wondering about it too.
I'm calling BS on the following and beginning to wonder exactly what's going on .
"In addition to the above case, there is another order from the same seller. The seller messaged me, stating that the order was cancelled, but I never received a refund.
This order, like the first, is also worth $900
Beyond these two unresolved orders, I also had two additional orders cancelled by the seller without any notification.
The seller falsely claimed that I had requested the cancellations, but I never made such a request. I had been expecting those orders to be fulfilled"
If I didn't know better, I'd think it was auction bombing.
"I have a sister who wants the same things"
If you say so !!
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on 01-12-2024 06:39 PM
@gutterpunkz05 wrote:As the OP's dealt with the seller at least 15 times before and been very happy with the transactions , I imagine she'd know how long postage can take.
=====================================================================
Yet apparently complaining and contacting ebay CS daily, well within the latest EDD.
If the seller has any sense at all they will be blocking the OP on all and every ID they are using GP.
"Start me up I'll never stop......"