https://www.ebay.com.au/help/buying/returns-items-not-received-refunds-buyers/returning-item/returni...

If it's the seller I think it is  (name starting with R ?)  it looks like something has happened to the seller.

Great feedback until  the negs started appearing.

It's too late to open a claim with eBay but if you paid with Paypal, you have 180 days from transaction date to file a claim.

Or you could try a chargeback with your bank