You could try eBay on Facebook

Now chat are saying that he could never have provided a return label and we need to give him more time to arrange for the return postage. It didn't take the seller 6 whole days from promising the label, to work out that he couldn't provide it. Yet Ebay are perfectly content to let him wait until 30 minutes before the deadline to do anything. Just stalling tactics and Ebay have to know that.....

That's why we here said the seller could not provide a label (and eBay would know it, IF they looked) when you first told us that is what chat said

 

And not surprising when they type from pre-written scripts

 

They would not have 'looked' at the seller to see they are overseas 

 

You are right, of course the seller knew he could not provide a label from the get go

id43564
Community Member

I have been an Ebay account holder one way or another and almost entirely as a buyer since the 1990's, from right back when they started.

Maybe I have just been lucky up until now, but I can honestly say that I have NEVER come across such a totally atrocious seller such as this guy and in pretty much every way possible.

 

Whilst these days I am careful to look at negative feedbacks before ordering, I have to say that getting issues sorted out even with sellers in China has been a total delight compared to this guy.

Ebay keep telling me that his account is going to be looked at carefully and action taken but that doesn't help me and I suspect that is just the script talking. When a seller has sold tens of thousands of items, Ebay know where the money is and that can only mean keeping the sellers happy regardless of obvious bad behaviour. Has any seller ever been removed I wonder and if so, don't they just pop up again under a different username with a different email address.

After 30 years, I am never going through this again and I will try in future not to use Ebay if I possible.

Losing buyers is clearly of no concern to Ebay.

Ebay CS  operates on contract, CS reps are not employed by ebay and as such you can take anything they say off script with a grain of salt.  Oh the old supervisor, usually the person taking calls next to them, who may have even less experience, or as you have found

the never never 48hrs.

Have fun trying to lodge a complaint against the  CS contractor.

id43564
Community Member

Does anyone know, sho pays for the refund under the Ebay guarantee, Ebay or do they get it back from seller?

'Cos it seems that Ebay are doing everything they can to arrange things so that the seller has to provide the refund rather than it being done under the guarantee.

Sometimes the seller, sometimes eBay….and you will probably never know

Ebay can elect to make a goodwill payment to you, in which case it is solely funded by ebay.  Or they can hold the seller accountable, given the nature of your INAD claim, I think the seller would have a very high chance of winning an appeal.

Ebay chose the INAD case type and created the case whilst I was on chat. They stated that it was the listing not as described not the actual item not as described, due to the delivery date on the listing not being kept to, which it couldn't have been as he never initially sent it.

Chat did say that if he didn't provide the return postage that they will "force a refund". What that means is anyone's guess.

As you have said, off script it can be taken with a grain of salt.