@laucok-0 wrote:
The seller still exists as when complaining to Ebay they contacted them and I have received several emails from them.....they continue to supply other products to people. They initially said they would give me back 20% of my money, then 50%, then 100%...still have seen no refund. At no point have they responded that the product isn't fraudulent as I claim in my email to them (and to Ebay). I simply do not understand how Ebay allows this to happen - they impersonated a well known US nutritional company, literally copying their packaging and name and you did not get to see where the product was coming from until after you have ordered.
No one here is 100% sure which seller or items you are talking about. You can't name the seller on here but you could put up an item number, then we could have a look at one of the ads.
You need a refund. Just messaging the seller is obviously getting you nowhere.
Stop wasting time. Open a proper ebay claim for an item not as described/faulty item.
In your claim, you might be better off NOT to claim it is a counterfeit or go off on a tangent claiming the seller is impersonating a US company.
All that could be true, but you're after a refund here and ebay isn't into doing big investigations so if you claim the item was faulty, that's all you need to do. Follow up your claim, finalise it, so you get the refund.
The seller is never going to admit their product is fraudulent or a knock off.
Ebay doesn't sanction Chinese sellers, the laws there are different to here. There are many products on ebay where Chinese sellers have used the photos from the genuine site.
Before every purchase on ebay, you really need to double check where sellers are registered. It does take a few clicks to get to it, you won't see that info in the actual ad. But it is there in the information about the seller.
