Yeah ok, I know I personally have to escalate it but thought it had to be after the sellers response. Thanks for the help

You would escalate if the seller has not responded, or if the seller’s response is inadequate or fails to resolve the issue.

 

Keep an eye out for the option to escalate popping up in the case/dispute/request.

 

 

Just in case the listing completely disappears, take screenshots of the details.

Well the seller never responded so eBay said they issued a full refund, I didn’t even take that further step.