I have been waiting since Nov 4, 2013 for a refund from Ebay Global shipping program as I was overcharged $49. On Nov 4, I received the following response from Ebay Global shipping program:

 "I'm contacting you from eBay's Global Shipping Program department. I wanted you to know that we are aware that you had not received your refund for shipping for the transaction involving eBay Item #: 300527927446 and 290536046506 . I'm sorry you had not received a refund as of yet, but I wanted to let you know that I'm aware of it and I have taken steps to get the refund processed.

The seller notified me that this was happening. I wanted to let you know that this is not the seller's fault and to please consider this when you are deciding what feedback you want to leave for your seller. The fact that you did not receive the shipping charges as a refund right away is eBay's fault. I'm sorry this happened.

 I have requested that PayPal refund you the shipping charges. Typically refunds are processed within 24 to 48 hours, but please note that it can take up to 7 to 10 days for the refund to be back in your PayPal account.

 I regret this occurred. Your experience on eBay is our #1 priority.

 Thanks,

 eBay Global Shipping Specialist"

 Since then, I have had no further response from them despite sending several emails, I am still waiting for my refund. I am aware of that this is a problem shared by many other eBay users and something needs to be done about this total disregard for honouring your promises and blatant theft of our money, Who is ultimately responsible for this mess if not the CEO?

Regards, Monica Bennett

This problem needs to be fixed, as buyers and sellers we need to urge eBay to do the right thing and respond appropriately to our feedback. I will keep all who reads my posts updated re. any future developments.