Did they give a reason for the request?  I presume you left a negative. Was the negative deserved?  I have seen many buyers leave negative feedback because they didn't get what they expected, because they simply didn't read the description. Some complain the colour is not right, not knowing that all monitors are different.  Some complain that the seller charged more to post than the cost of the stamps (they think packaging comes for free), many other silly reasons.  Not saying this is in your case, I am just asking.  If you left a negative for something really bad, then that is ok, but wondering what your complaint actually was, and did the Seller rectify the problem?  To request a removal of negative or neutral feedback indicates they think the feedback is unfair. I have even seen positive comments entered as neutral or negative feedback. You need to give more information for people on the forum to give you their thoughts on this.