PJ

Sorry to hear you’re not well.

Nothing cited in your post even infers a right to compensate.

For instance when it comes to acceptance of the goods received, this part of the policy simply replicates what  SoGA says when goods can be rejected, with goods damaged in transit not normally being one class of goods which can be reject.

As for the remainder, yes the policy “encourages”  buyers’ and sellers’ to communicate in an attempt to resolve the issue. However nothing in the policy states, if the parties can’t reach an agreement, eBay can impose one.