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@heartfeltinspirations2014 wrote:

What I am having issues with is buyers wanting to return items as they want a full refund of the price and when I say it is less postage costs they tell me not to try that as the postage was free.  I am findingmyself out of pocket because I am paying for the original postage and having to refund the full price of the item.  Any one else experiencing this?

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You dont have to accept refunds for change of mind, that is their other option if they prefer. State it upfront on your returns policy

I state a restocking fee on my returns for change of mind to discourage trivial returns, but in practice i usually refund in full. It does not happen that often, and I make more sales as a result of having no quibble returns.

I wish Ebay would drop this "free post" claim and just stated post inclusive.