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on 24-05-2012 11:49 AM
OK - I'll start...
WHAT DOES EBAY SAY ABOUT WHEN TO LEAVE FEEDBACK?
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Always leave Feedback after a transaction so that other members may benefit from your experience.
http://pages.ebay.com.au/help/feedback/questions/feedback.html
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on 24-05-2012 12:07 PM
OK - I'll start...
WHAT DOES EBAY SAY ABOUT WHEN TO LEAVE FEEDBACK?
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Always leave Feedback after a transaction so that other members may benefit from your experience.
http://pages.ebay.com.au/help/feedback/questions/feedback.html
Here's something else eBay say about feedback.
For those that don't want to click on and view the large image, it's a question from eBay's feedback tutorial.
You paid for an item, but it hasn't yet arrived. Since you paid you expect the seller to leave feedback first. Should the seller leave feedback upon receipt of payment?
a. Yes. Since you paid, the seller should leave feedback first
b. No. The seller should wait until you leave feedback, signaling your satisfaction with the item and the transaction.
c. No. The seller has automated part of the transaction process using auction management software so the seller should let the system leave the feedback based on the criteria they chose when they programmed the software.
d. Each member may choose the best approach to leaving feedback for them.
The correct answer is D Each member may choose the best approach to leaving feedback for them.
The main point I am trying to make in this thread is that if you respect your fellow human beings, you would respect them enough to not try and dictate what their choices are. If feedback is integral to someone, that doesn't mean you can expect it's integral to someone else. This works both ways, as a seller, I take the approach that I respect the preferences of others when I leave feedback, I know buyers appreciate it, so I leave it. The rest of the quote:
That's right! There are different philosophies on whether the buyer or seller should leave feedback first. Research shows that sellers who leave feedback upon receipt of payment receive a higher percentage of feedback, but either approach is acceptable.
One reason that sellers leave feedback upon receipt of payment is that they believe that the buyer has upheld his or her end of the transaction. One reason sellers wait until a buyer has left feedback is they take the feedback as the signal that the buyer is satisfied with the purchase and no further customer support is needed.
If the approach your buyer or seller takes matters to you, review the comments left for others in their Member Profile page to see when they leave feedback.
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on 24-05-2012 12:11 PM
And another entry from me...
WHAT DOES EBAY SAY ABOUT WHEN TO LEAVE FEEDBACK?
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Ebay Feedback Tutorial
Question: 4 / 7
Each member must decide how best to manage their reputation. eBay's internal research has shown that sellers who leave Feedback upon payment receive a higher percentage of Feedback compared to those who wait for the buyer to leave Feedback first as confirmation that they are satisfied.
Other sellers use automated tools to leave Feedback and wait until Feedback has been left to leave a comment. Regardless of who leaves Feedback first, eBay encourages both members to always leave appropriate Feedback.
Question:
You paid for an item, but it hasn't yet arrived. Since you paid you expect the seller to leave Feedback first. Should the seller leave Feedback upon receipt of payment?
a. Yes. Since you paid, the seller should leave Feedback first
b. No. The seller should wait until you leave Feedback, signaling your satisfaction with the item and the transaction.
c. No. The seller has automated part of the transaction process using auction management software so the seller should let the system leave the Feedback based on the criteria chosen when the seller programmed the software.
d. Each member may choose the best approach to leaving Feedback for them.
OK, that is a good question - I'll click on (A), and that'll prove what eBay policy says...
ANSWER - INCORRECT
Sorry - That's not the right answer.
Click Next to find out why.
Gee, that's a bit alarming... I better click on Next and read the explanation from eBay...
Question: 4 / 7 Answer Explained
Here's how you can avoid this mistake in the future.
Buyers often believe the seller should leave Feedback as soon as the buyer has paid, and many sellers share this view. Other sellers believe that payment is only one part of the overall transaction and they don't want to leave Feedback until they are sure that their buyer is satisfied. They typically wait until the buyer shows this satisfaction by leaving positive Feedback. Other sellers use automated tools to leave Feedback and program it to wait until Feedback has been left
.
Whichever approach you take is acceptable, though sellers that leave Feedback upon receipt of payment receive a higher percentage of Feedback. If the approach your buyer or seller takes matters to you, review the comments left for others in their Feedback Profile page to see when they leave Feedback.
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I just love that comment FROM EBAY that says "Here's how you can avoid this mistake in the future" - it's kind of right on topic for this thread, eh? :^O
http://pages.ebay.com.au/help/tutorial/feedbacktutorial/js_tutorial.html#
Now, isn't eBay amazing? 😉
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on 24-05-2012 12:19 PM
Snap, ghost!
I had a problem with losing my post, but luckily I'd copied it to the clipboard before I hit "preview". The new version (that I posted) has completely stuffed up formatting, even though it looked OK in Preview.
The BEST part of that tutorial is when you answer:
(A) "Yes. Since you paid, the seller should leave Feedback first"
... and the eBay tutorial replies with...
Sorry - That's not the right answer
Here's how you can avoid this mistake in the future
:^O :^O
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on 24-05-2012 12:23 PM
The BEST part of that tutorial is when you answer:
(A) "Yes. Since you paid, the seller should leave Feedback first"
... and the eBay tutorial replies with...
Sorry - That's not the right answer
Here's how you can avoid this mistake in the future
:^O :^O
:^O So there we have it, straight from the horse's mouth. It is a mistake to expect the seller to leave feedback upon payment.
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on 24-05-2012 02:37 PM
hi again view...just realised that you didnt write those stories but thanks for posting them I thoroughly enjoyed both....jilly
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on 24-05-2012 02:40 PM
:^O So there we have it, straight from the horse's mouth. It is a mistake to expect the seller to leave feedback upon payment.
Which horse - Phar Lap ?
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on 24-05-2012 08:36 PM
So ‘end of’,
Did you all miss this a couple of dozen posts back?
Looks like a thread closing party invitation to me :^O;-)
It says in this book I am reading that by 2065 80% of women will be overweight.
See what a trendsetter I am?
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on 24-05-2012 10:19 PM
Saw that.
Was unsure whether it meant the OP was trolling or that they realised they had put their foot in it big time.
As a reflex, when an OP reckons a thread has gone it's distance, I reckon that is a good time to extend it.
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on 24-05-2012 11:03 PM
Nah, don't close it until some other person starts a new one. I love feedback threads :^O
Talking about leaving feedback AFTER a transaction is completed, I just noticed this one on the Answer Centre:
http://community.ebay.com.au/question/Selling-Ebay/Threat-Negative-Feedback/600150139
Read the OP - I am wondering if they still think it was a good idea to give lovely positive feedback to that Buyer?