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@i-love-my-sheep wrote:

I offer 'free postage' for my small items that go large letter, but have paid postage on parcels. The large letter items, I wear the postage for them because most of the time they only cost 70c or $1.40 to post. 

 

The parcel rate items, I'd rather give the buyer the chance to combine postage if they buy more than one thing.

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Ditto to all.

There are also times in certain circumstances when I will do something extra & unexpected for a buyer, thus choosing to give up some/most/all profits that I might be making, or even sometimes go a little into the red, to ensure that my buyers get a good deal & experience when purchasing from me. It's not because I have to, or need to, or because the buyer is expecting it, but simply because I want to.

It might not make sense to some for me to do it, but my pov is that it represents no great loss to me, & who knows perhaps it might encourage the buyer to buy more from me in future, or perhaps it might encourage them to recommend me to friends/family, but ultimately it's primarily because it makes me feel good to do someone a solid who's neither asking for it or expecting it..

One example is from a couple of weeks ago. I was selling South Sydney Rabbitohs themed jewellery, on the Thursday morning prior to the Grand-Final weekend a buyer in QLD purchased a pair of Rabbitohs themed drop charm earrings from me for $6.95. Of course she had realized there was no way they would make it to her from Newcastle NSW in time for the weekends game via standard post (which was included free), so she messaged me asking that I upgrade it to express & she would pay the difference. When I checked it would cost me a further $4.75 to upgrade it to express, so I rounded it down to $4 and sent her a message & payment request for the extra $4 (which ofc Paypal would take a small slice out of). She was more than happy with this, but I wasn't.

I didn't feel comfortable about her paying $10.95 for what others had bought for $6.95 (even though competitors sold similar for a good deal more, and whilst I may have been biased in believing mine looked better & were of equal/better quality, that opinion was supported by feedback + quite a few pms coming back from buyers after they had received them). So I included a matching charm keyring as a gift with her purchase, that had a value equalling that of the earrings + a note simply stating "Please enjoy with my compliments") By doing so I gave up all profits I may have made from the earrings, but did so gladly. The only thing it actually cost me was my time involved, both in making them & in sending them, but that's no biggie to me these days.