UPDATE:

Well, I contacted the seller and said I was sorry for having opened a request rather than just contacting them, I hadn't realised the implications, but now that it was open I couldn't close it.

I gave them all the information re the product they asked for and needed.

They wrote an epic and semi-nonsensical rant back saying they couldn't process a refund if I wouldn't close the request, and saying "we just need a little cooperation form your side".

Long story short, I discovered that after 3 days, you can escalate a request to a claim, hich I did, and within 15 minutes eBay sent me a full refund.

I don't feel bad about clicking the return button anymore, that seller was a jerk.

Dear all,

Much the same issue for me - I purchased and received a not working led globe and was surprised to see a return button option, seemed all too easy. Printed off the return label and shipped it back but it seems the seller left the return package at the post office for 3 days and it's still there.

When I emailed the seller he was evasive but finally said he would refund me but I needed to close my return request because "we found that your payment is now frozen due to the return request on ebay". Thanks to this community I did not close the request but went to ebay 'Help' and found out how to check the status of my return request. I clicked a take action link on the return request and was immediately advised that the case had been decided in my favor and I would be refunded in 3 days.

Yes I do realise the implications for sellers with this new refund policy that ebay is widely advertising. It must be a nightmare for sellers who are forced to refund eg if a clothing item does not fit a person.

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.