Hi all,

I have finally managed to get in contact with eBay. The false negative will be removed. The seller is going to be spoken to/approached regarding the rudeness and swearing. It was stated that it will be reported on further. 

I will not be able to leave feedback for her, but at least a few people are aware of her dodgy behaviour, and I imagine you won't be looking to purchase from her any time soon. 

Is there any way I can block her so that her listings do not show on my searches for items to purchase? I understand sellers can block buyers, but I wonder if this can be done in reverse?

I am not going to resort to sending burly men as suggested earlier. LOL 

Thank you to everyone who had something positive and useful to say. Your help is really appreciated.