It may sound harsh but I am amazed at the number of people who are wasting their own and other people's time using iphones without bothering to find out how to make them fully functional.

If they cannot or will mot make the effort then they should use a computer.

Had the OP's seller asked them if they knew how to fix the problem instead of making an inane request for them to overpay then I would have been happy to provide the advice to scroll to the bottom and choose classic view.