Don't forget to fill out the survey about your recent experience dealing with customer service, when it arrives! In particular, "tell us about your experience with Patricia B". I love those surveys. Last time they sent one and threw the usual stupid questions at me, they then asked about my experience with the CSO I'll call Mary A. When they asked about Mary A's performance, I wrote "I can't speak for Mary A as I had no dealings with her, I spoke with Phil G. I'm sure Mary A is probably a nice sheila. Phil G on the other hand was a complete drongo". I don't think they know what a drongo is in the Philippines!