Point taken D/ghost.  I would always try to resolve negative feedback but neutral is just that - neither good nor bad.  The fact that the item was not as described makes it neutral to me... no matter what transpires afterwards.  I don't want to go into specifics but the item just wasn't what was described and could not be mistaken for it.  I agreed to keep the item but the fact that the conversation was required at all is reason enough for neutral.   Its like if I buy a red kettle from harvey norman and when I open the box its a black kettle.  Now HN will exchange it no problems but I have to muck about, make phone calls, and so on...... whereas they should have got it right in the first place.  That, to me, is neutral... I have no basis to be negative but its not a positive experience either.  (I hope that makes sense).

I do agree that the seller should be given every opportunity to avoid negative though.