There are a couple of things i do not get here.

How is a seller Harrasing When maybe all they want to do is fix the transaction so both parties are relatively happy with the transaction .? (Even though this seller obviously went about it the wrong way)Was the seller contacted 1st before feedback was left ? (If not then that would annoy me as well,as us sellers deserve the chance to make things right if something has gone wrong with the transaction.

I do not believe any seller deserves a neutral or a negative if they try really hard to make the buyer happy.Any seller can make an error in judgement,and i bet all of us have made mistakes before.

i once accidently left a neg for the wrong person,i rang ebay and they removed it straight away for me .(Directed to the last post here)