Item not received case

pangatp
Community Member
Hey, I recently purchased some batteries from a seller and shipping was Standard Postage (Australia Post Parcel Post Parcel + Signature). The estimated delivery date came and gone so I opened a case of item not received. The seller then added tracking information with Australia post in the case which was for a totally different suburb to which I live which is my shipping address. Obviously the seller has either shipped to the wrong address or is giving shipping information for someone else purchase for mine. Now the seller wont reply in the case and it tells me If you don't hear back by Feb. 1, or if there's a problem, you can ask us to step in and help on that day. It is now the 1st Feb and all I can do is send message to seller or close the case. I have no option to ask ebay to step in. Could this be a loop hole this seller is using by adding tracking information even though it has nothing to do with my order to prolong and kill the process of the item not received case? Any advise, help would be appreciated. Thanks