Hi, II would really appreciate if someone could help me. I purchased boots sold as new, however had a few stains on light colour leather which werent mentioned or displayed.

I opened a return item case. Seller has no return policy. She tried to convince me to use leather cleaner to which i objected didnt want to take the risk. I offered to pay for return postage to make things easier. She eventually agreed to a refund once she received the boots. She was very worried about neg feedback. Powerseller over 10,000 fb but 3 negs for being difficult with returns. I have sent boots back with tracking, she received today but no refund.

What if she doesnt refund? All I ve got as proof is the request details and a tracking number, no ebay labels were printed..with thanks