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@le-jac1 wrote:

Thank you for the reply.

 

 

  

Anyway, here is where I am now:

I opened a dispute on paypal this morning. The seller has no response yet. I figure the seller is waiting for me to escalate the dispute, which I won't. I'll wait for the "shippment" and open a dispute on ebay.

 

 

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Sellers can mark an item as shipped if they use eBay labels. It will mark it as sent when they create the label, even at 2am. That said, as far as I know, the tracking number gets automatically uploaded too.

As you have opened a PayPal dispute, that's all you can do. You can forget about an eBay dispute now. It doesn't matter what happens, you can't open an eBay dispute. So long as the seller doesn't upload a tracking number into the dispute, you should get your refund as soon as you escalate the dispute. If they add a tracking number, it will become harder, because PayPal only require proof of postage, whereas eBay require proof of delivery.

I'm still on the fence as to whether they are a scammer or not. If they have their own website, it's possible it was also listed there and someone has bought it, even at midnight. If they were scamming, they wouldn't be giving you step by step instructions on how to open a dispute and get a refund. They'd be sending an empty box with tracking to ensure they won a dispute. Also, by giving you instructions on how to open a dispute, rather than sending a cancellation request, they are losing a fair bit of money in fees, 9.9% of the total price (including postage).

Escalate the dispute as soon as you can and go into a shop and buy a new computer. Hardly Normal has a big sale on at the moment. You get a warranty when you buy in a shop, which you don't get buying online (even if the seller says you do).

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@kopenhagen5 wrote:

If a case with eBay fails a case with PayPal can be opened but not the other way around.

 

eBay require proof delivery in a case, PayPal only need proof of postage.

 

Edit - padi ..........................

 

 

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I checked the paypal Seller Protection policy:

If a buyer files a claim, chargeback or reversal against you, we’ll place a temporary hold on the funds in your PayPal account. This’s done to ensure that you’re aware of this and there are sufficient funds available to cover the full amount of the claim, chargeback or reversal.

To resolve the case, you need to submit the necessary documents required in the Resolution Center. We’ll also need the following documents from you as proof of postage:

• For an unauthorized transaction, proof of shipment is required.
• For items not received where the transaction value is less than US$750, proof of shipment is required. For items not received where the transaction value is equal to or greater than US$750, proof of delivery with signature confirmation is required.

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:

 

 

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I checked the paypal Seller Protection policy:

If a buyer files a claim, chargeback or reversal against you, we’ll place a temporary hold on the funds in your PayPal account. This’s done to ensure that you’re aware of this and there are sufficient funds available to cover the full amount of the claim, chargeback or reversal.

To resolve the case, you need to submit the necessary documents required in the Resolution Center. We’ll also need the following documents from you as proof of postage:

• For an unauthorized transaction, proof of shipment is required.
• For items not received where the transaction value is less than US$750, proof of shipment is required. For items not received where the transaction value is equal to or greater than US$750, proof of delivery with signature confirmation is required.

 

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That's comforting for you to know.

It seems that what you should do now is escalate as soon as you can, as soon as paypal lets you. Get your money back. Go to a real shop.

Good luck. So stressful for you when you are newish to ebay. Don't let it turn you off ebay, but use it for smaller purchases.

Are you living in China? You might be able to get some good computer deals in shops there.

I live in A

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@springyzone wrote:

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:

 

 

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I checked the paypal Seller Protection policy:

If a buyer files a claim, chargeback or reversal against you, we’ll place a temporary hold on the funds in your PayPal account. This’s done to ensure that you’re aware of this and there are sufficient funds available to cover the full amount of the claim, chargeback or reversal.

To resolve the case, you need to submit the necessary documents required in the Resolution Center. We’ll also need the following documents from you as proof of postage:

• For an unauthorized transaction, proof of shipment is required.
• For items not received where the transaction value is less than US$750, proof of shipment is required. For items not received where the transaction value is equal to or greater than US$750, proof of delivery with signature confirmation is required.

 

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That's comforting for you to know.

It seems that what you should do now is escalate as soon as you can, as soon as paypal lets you. Get your money back. Go to a real shop.

Good luck. So stressful for you when you are newish to ebay. Don't let it turn you off ebay, but use it for smaller purchases.

Are you living in China? You might be able to get some good computer deals in shops there.

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I am Chinese and I'm living in Australia. I sure miss Taobao(Chinese ebay). I'm more familiar with Taobao. There are all 1,000 kinds of scams in China, so Taobao keeps updating the rules and now is almost perfect even for newbies. 

Computers, cameras, smartphones and almost all electronic products in China are cheeper than Australia, I mean much cheeper. 

Thank you for your reply, it's really helpful.

One thing I dislike about China is the internet community. If I post this in a Chinese forum, the discussion should be like"I think he is 8/10 stupid" "No, it's definitely a 9.5/10" "Hey, please tell us why you are so f-ing stupid" "I'm the best, I would never fall for that." "My 4-year old son is better than you."

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@le-jac1 wrote:

I live in A

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I am Chinese and I'm living in Australia. I sure miss Taobao(Chinese ebay). I'm more familiar with Taobao. There are all 1,000 kinds of scams in China, so Taobao keeps updating the rules and now is almost perfect even for newbies. 

 

Computers, cameras, smartphones and almost all electronic products in China are cheeper than Australia, I mean much cheeper. 

Thank you for your reply, it's really helpful.

 

One thing I dislike about China is the internet community. If I post this in a Chinese forum, the discussion should be like"I think he is 8/10 stupid" "No, it's definitely a 9.5/10" "Hey, please tell us why you are so f-ing stupid" "I'm the best, I would never fall for that." "My 4-year old son is better than you."

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I only asked as when i clicked on your name, it showed location in China, but I had had the impression you were in Australia from your first post.

I hope you don't mind but I did have to laugh at your description of the Chinese internet community. Not that it is funny, it is downright rude. I always thought Chinese people were very polite. I bought some things off alibaba and the sellers there were ultra nice and helpful.

I believe you about prices in China being cheaper & I'm glad Taobao has stricter rules. I think some Chinese sellers can still pull scams on Australian ebay though, or from what I have read. I've not had a problem with any but I only buy small things.

Good luck with your refund & don't worry about anyone who says stupid. Anyone can make a purchase that goes badly for them & anyone can have an experience in life where they lose some money. It happens to just about everyone at some stage.

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@le-jac1 wrote:

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@kopenhagen5 wrote:

If a case with eBay fails a case with PayPal can be opened but not the other way around.

 

eBay require proof delivery in a case, PayPal only need proof of postage.

 

 

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I checked the paypal Seller Protection policy:

If a buyer files a claim, chargeback or reversal against you, we’ll place a temporary hold on the funds in your PayPal account. This’s done to ensure that you’re aware of this and there are sufficient funds available to cover the full amount of the claim, chargeback or reversal.

To resolve the case, you need to submit the necessary documents required in the Resolution Center. We’ll also need the following documents from you as proof of postage:

• For an unauthorized transaction, proof of shipment is required.
• For items not received where the transaction value is less than US$750, proof of shipment is required. For items not received where the transaction value is equal to or greater than US$750, proof of delivery with signature confirmation is required.

 

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Maybe USA Paypal, not Australian Paypal.

https://www.paypal.com/au/selfhelp/article/how-does-paypal-seller-protection-work-faq2645

You should not close the first dispute as it cannot be reopened.....you need to leave the dispute open until the item arrives and if it is not as descrribed there is a section to change the original dispute from not arrived to not as described.

An update on the 3rd of May:

I escalated the dispute on paypal on the 29th of April. I've been trying to contact with the seller but no response.

Paypal told me that they would keep me updated via email.

I haven't recieved any email from ebay nor paypal since I escalated the dispute.

I checked the resolution centre today and I got this: 

Status

The seller has responded to our request for tracking information. We haven’t confirmed the tracking information yet but wanted to share it with you.

• Not Applicable tracking # Not Applicable

What happens next

Please review the information and let us know how you would like to proceed.

If you've resolved the problem, you can cancel this claim at any time.

If you've received the item but it isn't as described by the seller, you can change the reason for your claim.

I chose to continue the claim. 

Yet I have not recieve any notifications about this required "Action". I think if I hadn't checked the resolution centre today and kept waiting for the email, the claim would be canceled after a few days and I could kiss my money good bye.