Re: Supplier

radarleo · ‎10-02-2018

I ordered a Motorcycle outdoor all weather cover sent order on the 02 Feb 2018 from REMOVED they didn't send it until the 7 feb 2018 told I would receive it on the 8th or 9th Feb 2018 still have not received it went to post Office to see if they could find it through Tracking no but not yet received this is absolutely bad customer service first & last time I will be ordering through these guys

Anonymous · ‎10-02-2018

Are you talking about the estimated delivery date? (the date invented and inserted by ebay)

The seller is in China and would have no way of knowing how long Australia Post takes (nobody can say)

What was the handling time?

Was it sent from China or Australia?

imastawka · ‎10-02-2018

Even if it was posted domestically...it was posted on the 7th!

Expecting delivery of a parcel within 2 business days? In your dreams.

From China it could take up to 6 weeks.

wide-world-of-stamps · ‎10-02-2018

Start by contacting the seller & asking for a tracking number.

If you don't receive a reply, or they give you an invalid tracking number, wait a bit longer as the estimated delivery dates aren't exactly accurate.

After waiting a bit longer, if you still haven't received the item or a reply, open an "item not received" case with Ebay.

davewil1964 · ‎10-02-2018

So, you bought on Friday, they posted on Wednesday, THREE business days later. What is the seller's handling time? 3 days, perchance? In which case it is your expectation that is in error, not the seller.

You have a tracking number - what does the tracking say? You could have easily checked it out online without going to the post office, so that has nothing to do with the seller. Nor does how long it takes to get to you after the seller has posted it. Unless, of course, if the seller is hand delivering or owns the delivery company.

shoppingbag* · ‎11-02-2018

Most Sellers would post on a business day. You are expecting a lot if you expect them to post on the weekend. All Post Offices are closed Sundays, a few are open on Saturday morning only, and if you take a parcel there then, they will tell you that it will not move from the Post Office until Monday. Sellers also list a posting time and this will be mentioned in the listing. As others have said, the estimated delivery time is "invented" by eBay, and can often be wrong, sometimes very wrong.

radarleo · ‎18-02-2018

Have received the item but it was the wrong item sent any way why can they not read the description & requirement before sending it

padi*0409 · ‎18-02-2018

If it's the seller you left the neg for, does the cover match the size measurements given in the listing? Does your motor cycle match those measurements?

I'm saying that because Cruiser bikes can vary a lot in size, from the Japanese Cruisrsr to the Harleys.

______________________________________________________

"Start me up I'll never stop......"

imastawka · ‎18-02-2018

Seller says they 'contacted buyer and offered solutions. Problem solved'

That was 4 days ago.

I don't understand people giving negs before contacting the seller to try and fix the problem.

padi*0409 · ‎18-02-2018

Well I just had an eBay message from a Chinese seller Stawks asking if the product had arrived and if there was a problem to contact them before leaving FB..........................I'd left positive feedback early last week..................what the?????

Spoiler

btw, the seller the OP left the neg for uses that reponse quite a lot................hmmm.

______________________________________________________

"Start me up I'll never stop......"