Fake item received - correct procedure for refund without returning the item?

ogandco
Community Member

Hi, Purchased a watch that turned out to be fake. I am reluctant to return the item, as i do not want someone else to be scammed, on ebay or elsewhere.

 

I've had several chats with online ebay chat, all giving conflicting information, but all pushing me to return the item, which i'm reluctant to do.

 

The latet version from ebay chat is;

1. Get proof/documentation from a watchmaker that the item is fake, and contact/provide ebay with this info.

2. I will then be asked to sign a stat dec, stating the item will be destroyed/not resold

3. ebay will review and confirm all documentation etc., and provided they are happy, will refund me the amount.

 

The scary part is chat said they recover the money from the buyers account and they have placed the money on hold. is this correct? i would expect the seller has already withdrawn or spent the money by now.

 

Thanks