- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 10-01-2019 12:12 PM
I purchased an item , it was just not deleivered, it was never sent. I have been trying for weeks to get my money back. But what I can't understand is why is it not covered by the money back guarantee , when that is one of the catergoies it states it should be covered for.
Very unhappy Ebay - this is from your page below.
To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee.
eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. You'll get your money back. For all the details of how the eBay Money Back guarantee works, please see our full policy guidelines below.
Frequently Asked QuestionsYou're covered under eBay Money Back Guarantee when:
- You don't receive an item
- You receive an item that doesn't match its listing
- You receive an item that's broken or faulty
Our sellers normally work with buyers to quickly resolve any issues, but if you can't agree on a solution, you can ask us to step in and help. In most cases, you'll be covered by eBay Money Back Guarantee.
Solved! Go to Solution.
