Some good points there, pj, I'd forgotten about the $25 threshold prior to Paypal's arrival. And the risk of negative feedback may also have a bearing on buyer actions. However, from my own experience, I have been back here selling since March last year, and did some one-off sales in the last few years before returning to selling full time, and for me, it seems buyer attitude changes didn't really start showing up until August last year when the defect system kicked in, and really ramped up form later in the year when the MBG happened. The bit that really has me stumped though is the lack of response after leaving a neg. It's almost like the buyer doesn't want a solution or even a refund, they just want the seller to receive a defect.