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@medalsbadgespatches wrote:

Classic example.

 

One of my best customers. Item returned to me  by Australia Post as "RTS No Longer At This Address".  Fair enough so I message them to say its been returned to me and and when they let me know the correct postal address I will repost it. Easy.

 

A couple of hours later I get this.

A request is open in the Resolution Centre

....let us know that they haven't received ... and has requested a postage status update.If you don't reply, or if the buyer isn't satisfied with the outcome by 08 Apr, 2015, the buyer can escalate the request

 

So its easier to open a request than to change your postal address.

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That is just sad !!

Hopefully you don't cop a neg or a defect, but at least if you do, you will have your message and RTS parcel as evidence & justification for removal.

Having gone the Resolution Centre route as a way of responding though, I have a sickening feeling that's an automatic defect, which means you have to waste your time & energy fighting an unfair defect with no guarantee of winning these days either even when you have done everything correctly & are not at fault in any way