They no longer view sellers as mums and dads, they view sellers as indifferent corporations, and so go to the "victimless' resolution process. Ebay also promote it more as business than a community.

The fact is Ebay environment is a hard nose business environment where its dog eat dog to stay at the top. Good service now is about risk management and best result driven rather than warm and fuzzies.

No one wants reasons or excuses, they want results for least effort and they want them now, otherwise they will go shop at target where calculated losses are factored in as PR vs overall profit.

I think the full potential for scamming via the MBG has not been fully exploited as yet.