@rkxfamily wrote:
It seems that eBays own MBG policy does not cover "Items damaged during postage" see policy here
I am sorry if you are experiencing a spurious claim, but I think TB's interpretation of that particular part of the policy is a little off-base.
Under not covered, it actually reads (emphasis mine):
Items damaged during pick-up or postage or not delivered when the buyer arranges pick-up or delivery of the item (for instance, the buyer arranges freight).
So I think the provision is when the item is picked up (they had the opportunity to inspect, they transported the item themselves, or they arranged and paid for a courier or somesuch to pick the item up on their behalf.
