OK, good to know, thanks PJ. 

 I have asked the buyer for photos, so it will be interesting to see what appears, or doesnt as the case may be.

@ CPJs

Yes I saw that CPJs. I was speculating above if it contrasts with the MBG policy. Seems its all in the reading or emphasis. Or emphaaaarsis lol. Anyway, this from TB1 is what first gave me some hope with the case:

Versus the MBG policy of:

"Not covered

• Items damaged during pick-up or postage or not delivered when the buyer arranges pick-up or delivery of the item (for instance, the buyer arranges freight)"

   

   

  I can easily read the MBG policy two ways. One listing a series of conditions that are not covered when "the buyer arranges freight", the other more like a list of scenarios whan the MBG does not apply including (presumably all) postage.

 But I am now thinking it must be the former.