On the 5th September, 2014, I sold a pre loved top to a buyer for $9.95 plus $7.50 postage. On Thursday I received an email from Paypal telling me that a case had been taken out against me by the buyer. I have no idea why she took out the case as I was not given any details by Paypal.

I am at a complete loss to understand how this case could have been taken out as 1. The purchase took place before the new 180 day money back guarantee policy came into force and 2. The buyer had already left positive feedback way back then.

I contacted paypal ASAP and sent proof of postage (Australia Post lodgment receipt with tracking number) and the original eBay record of the sale showing buyers name and address details, etc. I thought that would be enough but have now been told that because my parcel was not eligible for Seller Protection the buyer has been given $17.45 of my money courtesy of Paypal. Unbelievable!!!

I thought that when I stopped selling last October I would not fall victim to Paypal's idiotic policy. How wrong was I? It seems their tallons are sharp and far reaching.

So, I have now sent Paypal my feedback page showing the positive remarks left by this buyer after she received her parcel.

This is one buyer you should to add to your special list. Freda is 60 and twice her name again.

I have threatened Paypal with A Current Affair but don't expect to get any compensation.

How can they get away with what they do?