---

@raffta1 wrote:

Thanks, It is sad, but I will have to use facebook groups to sell my items. Just takes longer being in a smaller town 2 1/2 hours from a big town. But at least it wont cost me.

The kicker has come with to more items not recieved today. This is from the same person as they brought 4 items. They were posted in 2 separted lots (as 2 sold one wekk and the other 2 the next). The tracking states delivered on both. 

From a previous converation from ebay, unless I have their signature (which I dont) or I used the ebay lables (well I cant as I dont have a printer), they have to assume I sent it to the wrong address. This is not true, but I will now be forced to refund over $100 (includes postage) and still pay the fee's for the pleasure.

I personaly beleive its a scam from the buyer as the purchased the second lot after the delivery of the first. But it appears I have no leg to stand on. I also have another one that Aus post cant find, so they will be getting a refund, this I will do.

---

If the buyer is approachable, I always ask them to check with their neighbours & to check at their local PO.  At the same time, if you sent it Registered or with Tracking, send them a photo of the PO receipt etc to show them it was posted & you have proof.  I have found on more than one occasion, when I've sent photos of my documentation the parcels miraculously turn up !

If they are a reasonable buyer, they can ring Aust Post on 131318 and have an investigation opened as it is showing as received when in fact they did not receive either parcel.  I have such a case running at the moment with a non-ebay customer (but only for 1 parcel sent Express) & have been advised, Aust Post may in fact reimburse the postage and at their discretion, may make a one off payment to the value of $50.  It won't cover the price of the items I sent, but it is better than nothing.  The bad part is, the receiver has to initiate the enquiry, not the sender.

I have also read some sellers will ask the buyer for a Stat Dec stating they did not receive the item.

Would probably also be worth looking at the buyers Feedback left for others, to see if they are often so unlucky !!  Let's face it, two parcels to the one address both gone missing is quite hard to believe.

If they are often unlucky regarding deliveries, ebay may be more interested, but you may have to be persistent  and if you have receipts from Aust Post, with Tracking details I would still try ebay again on that basis.  I use Registered Large Letter, so I have the slips - stamped by the PO as proof of sending, just not sure what you may have.  I have read conflicting opinions on the boards regarding proof of sending & proof of delivery, so if it I were you, I wouldn't give in without a damn good fight !

Best of luck, hope this may be relevant and of some help