I do not cancel any sale now unless it has been a problem I have caused. I am sorry that I now need to open a case as it sets up a nasty situation between buyers and sellers. I just have to look after me now, and buyers may need to start reading descriptions, ask questions before purchase and pay on time. The app doesn`t help as it means another `click` to read the careful description I have written. The app means that instead of seeing my description a prospective buyer sees other seller`s similar items. Absolute madness, as I pay eBay for my store each month, but am advertising other seller`s items while my description is hidden. Then if the purchaser gets an item that didn`t match what they THOUGHT they may have bought I get a defect for item not as described. Then ask for me to cancel the sale. I received my first `defect` this way, and it took months of conversations with eBay to have it removed. Never again!