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@beautbots01 wrote:

A lot of sellers are having success on Facebook.  Seems younger buyers are steering away from eBay sites in favour of Facebook.  Also sellers are looking at Swapmeet, a new Australian site getting quite a bit of attention lately.

 

With regard to your buyer's claims, if you have not already, I would let them know that Australia Post are investigating their claims of non delivery.  And tell them you will need a Statutory Declaration signed by them (the buyer) to send to AP to support their claim.  Sometimes this is enough to trigger a sudden arrival of missing parcels.  You may also mention that you will be contacting their Post Office to check on the missing parcels.  They may have a history of mysteriously missing mail.

 

Buyers get away with these types of scams because too often sellers finds it too hard/stressful to chase them up.  Same with eBay they are getting away with illegal decisions when it comes to proving you have done the right thing as a seller by sending the parcels with tracking.  As clarry100 mentioned you do have a right to appeal their decision, particularly when you know you are in the right.

 

Australia Post's watchdog is the Australia Post Ombudsman.  You can lodge a complaint with them regarding this matter and let AP know you are doing so.  A lot of legwork for you but sometimes it pays.  There have been many success stories on these boards all down to some persistence.  Good luck

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To add to what is written above, I have heard of other forum regulars saying they send a message to the buyer saying that through the course of the AP investigation, they may need to contact you as part of the investigation. More often than not, the missing parcels miraculously arrives the next day.