Advice needed on a Return Claim
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on 11-04-2015 04:16 PM
On the 19/02/15 I sold a Blouse (on another account).
On 11/03/15 Customer opened a MBG through ebay citing item didn't fit. No communication with me at all.
As Measurements were in the listing I said I would accept the return but she would have to pay the postage.
Nothing has happened except that she has left me glowing feedback on an 'excellent transaction' !!?
She hasn't returned the item and I haven't refunded her.
Today I get a message from ebay asking me if I have received the item and would I like to refund her. The answer is no to both.
What happens now? If I leave it does the case just expire? Do I have to do something?
I don't want to contact her as I think she's made a mistake in leaving me feedback.
ebay have suggested I get them inolved to finalise everything but I read on here the other day that that wasn't a good idea.
HELP!![]()