Yes, bank deposit is not covered under eBay MBG. Only safe payment methods are covered, which are the 3 in pj's post above.

 

Bank deposit is not a safe payment method.

 

 

Is the buyer getting nasty because you haven't sent the item? With the threats of negs sounds like they are trying to force you to send the item.. they haven't done the bank transfer and voila.. free item for them.

I think it can be read differently. There have been cases of buyers claiming not as described thru MBG following DD.  Maybe depends on the CS rep on the phone that day. I'm only going by what I've read.


@black*poppy wrote:

 

 

Covered 

Purchases are covered by the eBay Money Back Guarantee when all of the following are true:

  • An item isn't received or it isn't as described in the listing.

  • A buyer reports that they didn't receive an item or requests a return within the eBay Money Back Guarantee timelines.

  • The buyer made the purchase on eBay.com.au via checkout or an eBay invoice with one of the following payment methods:

    • PayPal

    • Credit card or debit card

    • Paymate

  

 

 


Bank deposit isn't covered as it is not a safe payment option, the other three listed above are.

 


@black*poppy wrote:

I think it can be read differently. There have been cases of buyers claiming not as described thru MBG following DD.  Maybe depends on the CS rep on the phone that day. I'm only going by what I've read.


No, eBay don't rule/refund if a buyer pays by bank deposit. 

Note under other payment methods there is no mention of cover by eBay MBG.  

 

Accepted safer electronic payment methods

 

PayPal, Paymate and merchant credit card are eBay's accepted safer electronic payment methods. All sellers on eBay.com.au are required to offer at least one of these, and most purchases using these methods are covered by eBay Money Back Guarantee*. Payment is fast and easy – just click Pay Now.

 

 
 
 
 *For full details, terms, conditions and exclusions, see eBay Money Back Guarantee.
 
 

 

  Other payment methods

 

As long as they offer one of the safer payment methods above, sellers can also offer these options.

 

 
 
 
 
 
 
 

 

The buyer made the purchase on eBay.com.au via checkout or an eBay invoice with one of the following payment methods

 

That is very poorly written because the "or" makes it read in two ways. One that the payment methods listed only apply to the purchase method that follows the "or" and the second way that the payment methods apply to both purchase methods.

 

As usual ebay have failed to check and check again that their policy is airtight and indisputable.