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on 12-04-2015 06:47 PM
Yes, bank deposit is not covered under eBay MBG. Only safe payment methods are covered, which are the 3 in pj's post above.
Bank deposit is not a safe payment method.
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on 12-04-2015 06:49 PM
Is the buyer getting nasty because you haven't sent the item? With the threats of negs sounds like they are trying to force you to send the item.. they haven't done the bank transfer and voila.. free item for them.
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12-04-2015 06:51 PM - edited 12-04-2015 06:53 PM
I think it can be read differently. There have been cases of buyers claiming not as described thru MBG following DD. Maybe depends on the CS rep on the phone that day. I'm only going by what I've read.
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on 12-04-2015 06:54 PM
@black*poppy wrote:
Covered
Purchases are covered by the eBay Money Back Guarantee when all of the following are true:
An item isn't received or it isn't as described in the listing.
A buyer reports that they didn't receive an item or requests a return within the eBay Money Back Guarantee timelines.
The buyer made the purchase on eBay.com.au via checkout or an eBay invoice with one of the following payment methods:
PayPal
Credit card or debit card
Paymate
Bank deposit isn't covered as it is not a safe payment option, the other three listed above are.
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on 12-04-2015 06:56 PM
@black*poppy wrote:I think it can be read differently. There have been cases of buyers claiming not as described thru MBG following DD. Maybe depends on the CS rep on the phone that day. I'm only going by what I've read.
No, eBay don't rule/refund if a buyer pays by bank deposit.
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12-04-2015 07:11 PM - edited 12-04-2015 07:12 PM
Note under other payment methods there is no mention of cover by eBay MBG.
Accepted safer electronic payment methods
PayPal, Paymate and merchant credit card are eBay's accepted safer electronic payment methods. All sellers on eBay.com.au are required to offer at least one of these, and most purchases using these methods are covered by eBay Money Back Guarantee*. Payment is fast and easy – just click Pay Now.
Other payment methods
As long as they offer one of the safer payment methods above, sellers can also offer these options.
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on 12-04-2015 11:34 PM
The buyer made the purchase on eBay.com.au via checkout or an eBay invoice with one of the following payment methods
That is very poorly written because the "or" makes it read in two ways. One that the payment methods listed only apply to the purchase method that follows the "or" and the second way that the payment methods apply to both purchase methods.
As usual ebay have failed to check and check again that their policy is airtight and indisputable.
