Sometimes this defect calculation is hard to understand.

Yesterday (Sunday) I looked at our other main selling store dashboard.

Our defect rate was showing as 0.17%.

Showing 2x low DSR ratings for items as decribed, and

1x Neuitral or Negative feedback.

I just looked again now (Monday) and its showing as 0.36% but the DSR's and FB are still identical. More than double that of yesterday.

And of course our actual POS FB (green dots) has gone up a few notches in that same 24-hours.

I would have expected it to have fallen since the POS FB score has gone up and nothing else has changed.

I just do not understand how they calculate this at all.