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on 29-04-2015 05:23 PM
We get lots of them.
Just this past week we have had a doozie.
She bid and won a bunch of auctions (10 in fact) total value about $100.
She asked us to wait until all the auctions she had bid on were finished so we could send her a combined postage discount invoice, which we did. She had also outbid a few other bidders on some of the auctions. We sent out 2nd chance offers for those but none of them took up the offers, so we have lost potential sales there to this pest as well.
Anyway, a few days later we had heard nothing so I sent a gentle reminder message.
We got a reply back to that saying she was a struggling single mum and not sure when she would be able to pay up.
That prompted me to take a look at her feedback.
She had a score of over 250 with a long string of false POS FB over the past 12-months left by lots of sellers for non-payment and sounds like similar stories to what we got. How she got past our auto-blocks we don't know. Either she has had ebay remove the non-payment strikes or the other sellers don't know how to open/close a UPI dispute case.
We never heard any more after the one message we got from her so we have closed our 10-cases. But not sure if/not she gets 10x strikes or just the one as it was a combined transaction.
She also had one NEG FB with a comment suggesting she never communicated and failed to resolve a probelm. So she must have been a seller at some point.
Anyway she has gone onto our BBL's now so she can't do this to us again.
But ebay will do nothing about pest buyers like this. For all those sellers who have not opened/closed cases they have lost their FVF's so why would ebay want to do anything about them. It's more profit for them isn't it. If all sellers were educated and knew about the UPI cases available to them it may be a different story.
Normally we just send an invoice on day#2, a gentle reminder on day#3 then on day #4 open a case, then on day #8 close it. Then move on. We have lots of stock so we don't need to worry about the delayed relist problems this can cause for some sellers. If they happen to pay in the meantime then fine we send out their item. But they rarely do.
But across our 5 selling IDs we would normally have at least 2 cases open and running at any given time.