Changing paypal email address

wendy9456
Community Member

on ‎29-04-2015 05:39 PM

I will soon be changing Internet Service Provider and in the process will be changing my email address. I have concerns as to how this will affect payments for sales which are paid by paypal.

 

Has anyone done this and how did you manage the transition?

 

I am trying to set up a GMail account - but can't get the thing to work properly. Once I have and get it sorted I will need to start the process. I have an unpaid straggler who says he is waitng to buy more items and combine postage!!  Can I update the paypal information on an item that is already sold but not paid for?

 

Any help would be most welcome.

 

TIA

Wendy

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umpteenbooks
Community Member

on ‎29-04-2015 05:51 PM

 Hi Wendy, I did this recently and also asked about it on these forums but no-one seemed to know. I will be changing my server because NBN is steadily bearing down on this area and so I have changed my email to gmail whilst I sort it out. I changed my email with both Paypal and eBay and found that any sales from  listings with my old email address went through ( must have been changed to the new email address automatically)! I have since gone through all my listings and changed my Paypal email address to my current one. Sales seemed to flow steadily with no problem! Cat Happy

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dazzledayz
Community Member

‎29-04-2015 05:53 PM - edited ‎29-04-2015 05:55 PM

Hi Wendy,

 

Once a PayPal sale has been finalized you can't change it other than to issue a refund.

 

The best way to proceed IMO is to just apply the appropriate discount to postage on any other eBay invoice you generate for this customer.

 

ie If he/she has already paid say, $7.20 and the final parcel is $13.80 then invoice postage on the subsequent combined invoice for $6.60

 

Re email addresses - You are doing the right thing by getting a web based account (service provider will never matter again).

Just update your PayPal details accordingly.

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phorum_junkie*
Community Member

on ‎29-04-2015 06:49 PM

Just add the new email address to Paypal and make it primary, don't delete the old one, you can have up to 8 email addresses on one account. If anyone pays with the old email address it will still g onto your Paypal account, you just won't have access to some emails. A few post sale emails always go to your primary addie anyway.

____________________________________________________
It says in this book I am reading that by 2065 80% of women will be overweight.

See what a trendsetter I am?

wendy9456
Community Member
In response to phorum_junkie*

on ‎29-04-2015 07:18 PM

I did read that you can have 8 email addresses to one paypal account BUT once I have my new email address and change ISP's the old email address will become defunct so I will not be able to access anything with the old email address I thought
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5kazam
Community Member
In response to wendy9456

on ‎29-04-2015 07:26 PM

I suggest you give PayPal a call.  Explain your situation, and get them to help you out on this one.  

 

Easy enough when it's only an email address being amended, but when it is ISP as well, really think you should talk to them.

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wendy9456
Community Member
In response to umpteenbooks

on ‎29-04-2015 07:38 PM

Thank you for the input Cheers
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wendy9456
Community Member
In response to 5kazam

on ‎29-04-2015 07:39 PM

Thanks I was just thinking the same thing. I think I better give them a call or send them an email - that way if they reply I have something in writing
Cheers and thanks again
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lyndal1838
Honored Contributor
In response to wendy9456

on ‎29-04-2015 08:42 PM

Do not waste your time emailing paypal.....you will wait forever if you get any answer at all.

 

The advice given by PJ is correct.   Leave your old email address attached to your paypal account and you will get any payments from stragglers.  All you may miss out on is an email notifying oif the payment as that will go to the old email address.  Just keep logging into your account until all payments have been received.

 

I had some money sent to me and the sender forgot to put .au on the end of my email address.  I just added that address to my account and bingo!!   money in the account immediately.

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phorum_junkie*
Community Member
In response to wendy9456

on ‎29-04-2015 08:45 PM

It doesn't matter that you won't get some email notifications, you will still see your item marked as paid on the ebay page and the payment will be there and available in your Paypal account.

 

I have changed emails several times and have never removed the old addresses and I have always received the payments that were to the defunct email address.

____________________________________________________
It says in this book I am reading that by 2065 80% of women will be overweight.

See what a trendsetter I am?
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