Yeah, took about a dozen messages and 3 nasty phone calls to fight off that "I changed my mind but I want a full refund because it was "free postage" on your eBay listing" buyer.

I have changed most of my listing from "free postage" to actual postage + eBay fee on postage. Also for risk free items, I changed them to "no returns accepted". It was a great lesson for me and angers me every time I think about it. Item was sealed in factory package from Dell. buyer said the dual monitor stand was too big for her table therefore "not as described" as compact and spacing saving in the description that I copied from Dell's website.

PayPal sent me an email saying they are offering "free return postage" now, subject to their approval. I deleted that email right away in disgust.