any advice on return?
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on 06-05-2015 03:24 PM
i really dont know what ebay thinks its doing by encouraging buyers to not have to bother reading listings or be responsible at all for what they are purchasing?
A buyer has bought a speaker dock and hasnt bothered to read the listing properly and make sure her tablet is compatible (321700025527).
I thought i had it pretty clearly described 4 or 5 times throughout the listing which models were compatible.
I honestly try my best to describe items as accurately as possible.
The listing says its compatible with samsung galaxy tab 10.1, 8.9 & galaxy tab2 10.1.
It also describes the connectivity as a 30 pin connector.
This buyer has a much newer model samsung galaxy 4 with a 4 pin connection and simply didnt read the listing properly.
It seems after finally reading it they then used the 30 pin c
onnector in their favour in the return process wrongly asserting that i claimed it had a 30 pin adapter in the listing.
Connectivity in the listing describes the connections on the dock, it doesnt imply an adapter for 4 pin or 30 models is included.
So regardless of the description they have now somehow assumed it included an adapter to fit her 4 pin connector.
Ebay has told me they have found in the buyers favour and now i have to also pay for return postage to receive a 2nd hand item back with all the retail pacxkaging gone.
Is there a number anyone can give me to call ebay and complain?
Is it even worth trying?
Thanks in advance for any advice?