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@stampingpaws wrote:

Help!

 

My standard practice is to invoice as soon a item sells, then if payment not received I re-invoice 1 day later. Both of these state "Immediate Payment received". After that Unpaid Item Assistant kicks in on day 4. -- NO EXCEPTIONS

 

However, I have a buyer who bought 2 items and I sent a combined invoice. I cannot see any way to re-send this invoice.

 

Can anyone tell me how to re-invoice on a combined sale?

 

Many thanks

Robert

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Hi Robert, the only way I have been able to do it is to uncombine & then re-combine, seems ridiculous, but I'm damned if I can find any other way.  From what I can gather from customers though, buyers using phones do not get the combined invoices ?

Not sure how true that is or if it's buyers making excuses, but I do tend to believe it, as each time I have been told by a buyer they have not received the combined invoice, I send a request to pay via paypal & they have always paid without any further delay.

(Mind you, that then leads to further system issues - when I mark as Paid, all looks good my end, but a couple of buyers have had problems with it still showing as Unpaid in their Purchase History !

Hope this may be some help