Yes you are right should consider ourselves lucky so far have actually had the items returned, so far have not pais for return postage, yes new system sucks, prior to the change first point of contact was the seller if their was a problem, now big icon smacks you in the face "Return this item" as soon as you purchase, no wonder plus big banners yelling "Ebay money back Guarentee " far out, if i walked into a BM store and saw signs like that i would purchase a item up to a grand then claim not as described and get my money back and get to keep it as well, then do the same again and again. Yep its just a automated system now, with no built in flexability.