After 6 messaged from eBay I was finally able to get them to understand the situation and actually look into it.

From my end it looked like the buyer was refunded

The email from eBay told me it was cancelled (that I had cancelled an order)

This is what I have just received from eBay:

Hi Donna,

Thanks for getting back to us regarding your transaction with buyer xxxxxx. I'm more than happy to investigate this concern and clarify the matter.

I read your communication with the buyer and I can confirm that the buyer asked first if he can pick up the item and if not, to cancel the sale. You've responded that you cancelled the sale since pick up is not an option and then the buyer informed you that he paid and will continue the sale.

Since the cancellation request was left open and was not closed after 10 days, due to the new cancellation workflow, the cancellation request was closed by the system. I can confirm that we've credited you the final value fee for this sale.

However, I checked the Paypal transaction for this sale and there's no refund given to the buyer and no amount was taken on your Paypal account for this sale. You can verify this by checking your paypal account. Here's the Paypal transaction ID for this sale that we can see, xxxxxx. There's no refund sent or the payment was not reversed

For us to look further into this concern, can you provide to us the refund Paypal transaction ID that you can see on your end.

Thank you for choosing eBay and always keep safe.



Kind regards,