The original poster is spot on with the major problems with Ebay.

Ebay has turned into nothing but a dishonest and untrustworthy business.

They openly allow thefts by their 'protected' sellers

They openly steal money from honest sellers accounts when dishonest buyers make a false claim.

They never respond to any emails and or complaints.

They display utter contempt for those with an issue they are trying to solve.

Worst of all they allow defamation of a business on their site by refusing to remove proven false comments.