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@abmorgan_09 wrote:

When the item was damaged the buyer complained the item was not as described so i got them to return it & refunded them. A-failure post waited three months after I made a claim then asked for proof of refund. I supplied paypal records of this then they said they need a waiver from  the buyer saying he wont make a claim. This waiver needs to be witnessed by a JP.  I have asked the buyer to provide this but have had no response. why would they? They have to write a letter & get it signed in front of a JP. They have their money why would they bother with nothing in it for them.

How in hell would they be able to make a claim with no reciept or item? I have all this & stillcant get a cent!!

I will not spend another cent with auspost. I now use the officeworks mailman system. cheaper, easier & quicker.

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Maybe it's too late now because yo have gone to the PIO, but I would still try asking the buyer again and clearly explaining that you paid the refund from your own funds & that Aust. Post requires the document so you can claim the insurance & they can reimburse you (not suggesting you haven't already done all this, but perhaps the buyer doesn't realise where his/her refund came from) - even if you have to draft up something for them & send it to their private email so all they have to do is print it off - most pharmacists are JP's, surely it can't be that hard for them to have it witnessed.

Good luck anyway