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@jensmanchester-australia wrote:

 

 

Items don't need to be listed for 7 days for promotions manager however new items listed after a promotion has started will not be included in a promotion which is already running.

 

I also had another sale that was well over the minimum spend, and no discount was applied - I'm not 100% sure why

 

My understanding is if they don't use the cart feature the discount is not applied.

 

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Aaah ok, thanks 🙂 makes sense, as not everyone wants to apply promotions to new products (I just assumed it would as I applied it fairly broadly to a bunch of my store categories - probably asking too much to hope for that to be optional, i.e. apply to new listings or not, as some people will be running store-wide promotions intended to be for all items and it could be quite a pain to update the promos each time new listings are added). 

Also a pity if it only works by using the cart (i.e. adding items to it prior to purchase / payment), as that has the potential to create problems and misunderstandings, despite eBay mentioning it on the listing pages. The buyer I sent the offer to was the same buyer who purchased the other order over my minimum spend, and they mentioned they weren't able to add additional items to the initial purchase so paid for that separately, then bought the rest. I'm presuming they wanted the first confirmed purchase to be included in the cart and only go through once, but that wasn't possible. I think they use a mobile though, so I'm not sure if it's just to do with the app or not.