We're human, we make mistakes, and so do buyers. But if Ebay isn't going to educate them, we should 😞

I got 3 responses to a mistake of mine. I had darker colours in the photos and the physical item was lighter. I got 2 neutrals to which I replied that they should have contacted me to find a solution.

I got a positive as well that just mentioned the fact that the case was darker than the actual item. I contacted the buyer and sent her a few freebies of her choice that were different colours. She didn't want a refund and still liked the case she had got. She was just commenting that the colour was darker in the photo.

Then I played with the photo more and got it right!

There are a lot of bad sellers out there but there are a lot more good ones. There are also many good sellers who make the occassional mistake.

There are many bad buyers, as well, who are scammers but most of buyers are just ignorant.

Personally, I think that Ebay should have more of a spiel on the Leave Feedback web-page. It seems like nobody knows what the number of stars mean. Quite often I believe that I'm getting 3s for postage time only because I sent it on the day and they got it 3 days after they paid. That's a fair rating for buyers who don't expect anything less!

Also, why don't buyers spend their time constructively sending a short message to the seller instead of just send that negative or neutral? A note above the Feedback letting you know that you have that option and it usually works better would do wonders in most cases!

Who's going to listen to us? Ebay? I think not!

Vent over, getting on with my work 🙂

Calli